FAQ

Do you have a question? Please take a look at the most frequent asked questions below. Otherwise, feel free to contact us.

Do you deliver internationally?
Yes, we deliver worldwide. International shipping times and costs will be calculated at checkout, and all shipments are insured for safe arrival.

What are the shipping costs?
Shipping is free to all EU countries including Switzerland and UK. For other regions, we will calculate shipping and send an invoice before shipment. Please see our shipping page for more details.

How long will it take to receive my order?
If the products are in stock, delivery within the EU usually takes 2 to 5 business days. For overseas destinations, delivery typically takes 7 to 16 business days. You will receive detailed delivery information in your order confirmation email. For more details, please visit our shipping page.

How is my order delivered?
Delivery is made up to the front door. We work with external delivery companies that do not carry items inside the home, into apartments above ground floor level, or install products. You are, of course, free to arrange this yourself with the carrier if possible and needed.

Can I return or exchange a product?
You have the right to return the product within 14 days. Please check our returns page for more details.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify’s secure payment gateway, ensuring your personal and financial information is fully protected.

Do you offer warranties on your products?
We stand behind the quality of our collections. Our products include a 12-month warranty covering manufacturing defects. Extended warranties are available on select items.

Are the products assembled or do I need to assemble them myself?
Most of our furniture arrives fully assembled. Any lighting fixtures or multi-part items include clear instructions for effortless installation.

What materials are used in your furniture and lighting?
We use premium materials, including solid woods, high-quality metals, and luxurious fabrics, chosen for both beauty and durability. Each piece is crafted to the highest standards.

How should I care for my furniture and lighting to ensure longevity?
To maintain your pieces, we recommend regular dusting, gentle cleaning with appropriate materials, and keeping them away from direct sunlight or extreme humidity. Specific care instructions are included with each item.

Can I see the products in person before purchasing?
Currently, a selection of The Grand Collection can be seen in our showroom in Culemborg. We are in the process of building our new showroom in Aalsmeer (near Amsterdam).