Returns

We understand that sometimes a product may not be the right fit. You can return your order within 14 days of receiving it, without giving a reason. This page explains how. You can find the full conditions in our return policy.

Before you register your return

Please check that your return meets these conditions:

• You received your order no more than 14 days ago
• The item is not made to your specifications, clearly personalised or a gift card
• The item did not arrive damaged and you did not receive the wrong item. If you did, please do not register a return, but contact us first at support@thegrandcollection.eu
• You arrange and pay for the return shipment yourself. For large items, we recommend requesting a shipping quote first

You will receive the return form after registering. Receiving it does not mean that your return has been checked or accepted. We assess every return when it arrives at our warehouse.

How to return your item

1. Download the return form. Print it, fill it in and place it inside the package.
   
2. Pack the item carefully in its original packaging, and place this inside an additional outer shipping box.
3. Send your return to our warehouse within 14 days of registering it. We recommend using a tracked shipping service and keeping the receipt until your return has been processed.

Packing guidelines

To make sure we can refund the full amount, please:

• Return the item unused and complete, with all accessories, screws and parts
• Use the original packaging where possible
• Do not apply tape or shipping labels directly onto the original product box
• Pack the original product box inside an additional outer shipping box
• Include the completed return form

If an item has lost value because it was used, assembled or damaged, we may deduct this from your refund.

Return shipping costs

Return shipping costs are paid by the customer. As many of our products are large and heavy, these costs can be substantial, so we recommend requesting a shipping quote before sending your return. If your item arrived damaged or you received the wrong item, please do not use this return process, but contact us first (see Damages and questions below).

Refunds

We refund you within 14 days of receiving your return registration. We may wait until the item has arrived at our warehouse, or until you have sent us proof of shipment, whichever comes first. The refund is made to your original payment method. Depending on your bank or payment provider, it may take a few extra days before the amount is visible.

Original shipping costs are not refunded, unless the return is the result of our error or a confirmed defect.

Items that cannot be returned

• Products made to your specifications or clearly personalised
• Gift cards

Unsure whether your item can be returned? Call or email us before sending it.

Damages and questions

Please inspect your order upon delivery. If your item arrived damaged or defective, or you received the wrong item, contact us as soon as possible, preferably within 48 hours, at support@thegrandcollection.eu. Please include your order number, a short description and photos. We will propose a suitable solution and cover the return shipping where applicable.

Questions about returns? Call us on +31 6 13008254 (Monday to Friday, 9:00 to 17:00 Amsterdam time, in English and Dutch) or email returns@thegrandcollection.eu.

Return address

The Grand Collection
Meerlandenweg 62
1187 ZR Amstelveen
The Netherlands