Returns

We understand that sometimes a product may not be the right fit. You can register your return below in a few simple steps.

Return guidelines

The item is returned within 14 days after delivery
The product is returned in its original and undamaged condition
All accessories, screws and parts are included
The original product packaging remains undamaged
No tape or shipping labels are applied directly onto the original product box
The original product box is packed inside an additional outer shipping box
The completed return form is included inside the package

To ensure a full refund can be processed, we kindly ask you to return the product carefully and in full.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

How to return your item

Register your return using the form below
Download and print your return form
Place the return form inside the package
Carefully repack the item in its original packaging
Always place the original packaging inside an outer box
Send your return to the address below.

Once received and inspected by our warehouse team, your refund will be processed.

Important information

To help us process your return efficiently, please include the completed return form inside the package. To ensure a full refund can be processed, items should be returned carefully and in accordance with the return guidelines above.

Refunds

Once your return has been received and inspected, we will notify you. If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 14 business days after inspection. Depending on your payment provider, it may take additional time before the amount is visible in your account.

Items not eligible for return

The following items cannot be returned:

Made-to-measure or custom products
Outlet items
Gift cards

If you are unsure whether your item is eligible, feel free to contact us.

Damages and questions

Please inspect your order upon delivery. If your item is damaged or incorrect, please contact us as soon as possible at:

support@thegrandcollection.eu

We will evaluate the issue and provide an appropriate solution.

Returns address

The Grand Collection
Aalsmeerderweg 47
1432 CK Aalsmeer
The Netherlands