Payments

Payments Information
At The Grand Collection, we want your shopping experience to be smooth, safe, and transparent. Here’s everything you need to know about payments on our webshop.

Accepted Payment Methods
We accept a variety of secure payment options to make checkout easy for you:

• Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay
• Shop Pay: Fast, secure checkout with Shopify’s payment system
• Other Local Payment Methods: PayPal, Union Pay, Bancontact

All payments are processed securely via Shopify Payments, our trusted payment provider.

Security & Privacy
Your payment information is handled with the highest level of security:

• All transactions are encrypted using SSL technology.
• We do not store your full card details on our servers.
• Payments are processed in compliance with PCI DSS standards.

Payment Timing

• Your payment will be charged immediately when your order is confirmed.
• In case of pre-orders or backorders, your card may be authorized but not charged until the item is shipped.

Currency & Conversion

• Prices are displayed in EUR.
• If you pay with a card in a different currency, your bank may apply a conversion fee.

Failed Payments
If your payment fails:

1. Check that your card has sufficient funds.
2. Verify your payment details are entered correctly.
3. Try another payment method.

If you continue to experience issues, please contact our customer service at support@thegrandcollection.eu.

Refunds & Cancellations

• Refunds are processed through the same payment method you used to pay.
• You can read more about our refund and cancellation policy.