Shipping Policy

1. Delivery Coverage

We deliver to all European Union countries, the United Kingdom, Switzerland, Norway, and a number of destinations worldwide. For deliveries outside Europe, please contact us before placing your order to confirm availability and applicable shipping costs.

2. Shipping Costs

European Union

All orders to EU countries are shipped free of charge, regardless of order size or weight.

United Kingdom, Switzerland and Norway

Shipping costs for deliveries to the UK, Switzerland and Norway depend on the size, weight and destination of your order. For smaller items shipped by parcel, shipping costs are displayed at checkout. For larger or heavier items shipped by pallet freight, shipping costs may be calculated and communicated separately after your order is placed. You will always be informed of the applicable shipping costs before your order is processed, and you may choose to confirm or cancel your order at that point.

Outside Europe

For deliveries outside Europe, shipping costs cannot always be determined at the time of checkout. We will contact you with the applicable costs before processing your shipment. You may choose to accept the costs or cancel your order for a full refund.

3. Delivery Times

Not all items are always in stock in our own warehouse. If your order requires additional preparation or restocking time, we will contact you shortly after placing your order to keep you informed.

The shipping times below apply once your order leaves our warehouse and are indicative, not guaranteed. They may vary depending on product availability, carrier capacity, and destination.

Destination	Estimated delivery time
European Union	2-5 business days
UK, Switzerland, Norway	5-10 business days
Outside Europe	7-16 business days

4. Order Processing

Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day. Processing typically takes 1 business day before the order is handed to the carrier.

5. Delivery Method

Standard delivery

Our standard delivery service includes delivery to the front door at ground level. It does not include carrying items inside the home, placement, assembly, unpacking, or removal of packaging materials.

Pallet delivery

Larger and heavier items are delivered on a pallet. Pallet delivery follows the same conditions as standard delivery: delivery to the front door at ground level only. Pallets and packaging materials are not collected by the carrier.

White glove delivery

For customers who require additional delivery support, white glove delivery is available as an optional paid service. This may include in-home delivery, placement, and removal of packaging, depending on your location and the product. White glove delivery must be requested before or shortly after placing your order. Availability and pricing are confirmed at the time of request.

6. Import Duties and Taxes

European Union

No import duties or additional taxes apply for deliveries within the EU.

United Kingdom, Switzerland and Norway

For pallet shipments to the UK, Switzerland and Norway, import duties and local VAT are settled by us directly with the carrier. These costs are reflected in the product price shown for your market and will not be invoiced to you separately.

For parcel shipments to these countries, import duties and local VAT are the responsibility of the customer. You may receive a separate invoice from the carrier or local customs authority prior to delivery.

The delivery method, pallet or parcel, is determined by us based on the size, weight and nature of your order. We will confirm the applicable delivery method in your order confirmation or shipping notification.

Outside Europe

Import duties, VAT and customs clearance fees for destinations outside Europe are the responsibility of the customer unless explicitly stated otherwise.

7. Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available. Tracking availability depends on the carrier and destination.

8. Failed Delivery

If a delivery attempt fails due to circumstances attributable to the customer, including absence at the delivery address, refusal of delivery, or an incorrect address, any resulting costs including return freight and storage fees will be passed on to the customer. We will notify you of the amount before deducting it from any refund due.

9. Damage on Delivery

Please inspect your order upon delivery. Any visible damage must be reported to us as soon as possible, preferably within 48 hours, with photographic evidence. You can reach us at support@thegrandcollection.eu.

10. Contact

For any questions about your shipment, please contact us at support@thegrandcollection.eu. We aim to respond within one business day.